We don't like to keep you waiting. Your order is packed and shipped from our warehouse in Stockholm, usually the same day it is placed. Weekend orders are shipped on the next business day.

Estimated delivery times from dispatch:

- Sweden: 1 to 4 business days
- Nordics: 2 to 5 business days
- Rest of Europe: 3 to 8 business days
- wOutside Europe: 7 to 14 business days

All parcels are shipped with tracking, and you receive your tracking number by email as soon as your order leaves our warehouse.

Need help with your order? Contact our customer support at info@onewear.se and we are happy to assist.

Do you need to return your purchase? We're here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.

Returning is quick and easy. To request a return, please follow the steps in our Returns Portal.

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept returns on the below products;

Certain sale items are marked as Final Sale and are not eligible for refund or exchanges.
Items that have exceeded the 14-day return period
Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

Bundle products must be returned as a complete unit, including all individual items, tags and the original packaging that was included in the bundle. If any individual items are missing or damaged, the return may be subject to rejection.

1+1 and 2+1 Deal items: We do not offer refunds for free items obtained through this promotion. We do not offer returns on this deal.

Yes, we offer exchanges. Simply select an exchange for a different size or item directly in our return portal.

Items must be unworn with tags attached, and the exchange must be registered within 30 days of receiving your order.

We strive to process and ship orders promptly within 24h of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We recommend checking the size guide on the product page before placing your order. You can find it by clicking “Size Guide".

Orders are prepared for dispatch shortly after placement and cannot be amended once processing has started. We recommend reviewing your details carefully before confirming your purchase.

Returns are accepted within 14 days of delivery, subject to our return policy. 

For any further assistance, please contact Customer Care.

Enter your gift card or voucher code in the designated field at checkout and select “Apply.” The total will update automatically.

If you experience any issues, please contact our Customer Care team for assistance.

If your tracking status shows “delivered” but you haven’t received your package, we recommend the following steps:

Confirm the delivery address on your order.
Check with neighbours, reception or other secure delivery locations.
Review any delivery notes from the carrier.

If you’re still unable to locate your package, please contact our Customer Care team with your order and tracking details. We’ll review the case with the carrier and guide you through the next steps.

If you notice an error shortly after placing your order, contact our Customer Care team immediately. We’ll check whether the address can still be updated before dispatch.

If your order has already shipped, address changes may no longer be possible. In some cases, the carrier may offer redirection services, which are subject to their policies and additional fees.

We recommend reviewing your shipping details carefully before completing your purchase.

All prices include VAT. No additional charges apply at checkout.
If you have further questions, please contact our Customer Care team.

An order confirmation email is sent immediately after your purchase.

If you haven’t received it, please check your spam or junk folder. If it’s not there, contact our Customer Care team and we’ll verify your order and resend the confirmation if needed.

You may return your purchase within 14 days of delivery, or request an exchange within 30 days of delivery, through our Returns Portal.

Items must be unworn and returned in their original condition with all tags attached. A receipt or order confirmation is required. Please keep your proof of shipment and tracking details until your return has been processed.

Return shipping costs are the customer's responsibility. A return fee of 51 SEK is deducted from your refund. Once your return has been received and inspected, the amount is refunded to your original payment method within 10 business days.

If an item is defective, damaged or incorrect, contact us at info@onewear.se right away and we will make it right at no cost to you.

The following items are not eligible for return, refund or exchange:

• Gift cards
• Returns requested after 14 days or exchanges requested after 30 days
• Worn, damaged or altered items

Bundles and multipacks must be returned as a complete set. Promotional items from 1+1 or 2+1 offers must also be returned together and free items are not eligible for a separate refund.

To start a return, please register your request through our Returns Portal. Follow the steps provided there to complete your return.

Please note that registering your return through the portal is mandatory. Returns sent directly to our warehouse without prior registration, including those shipped via external carrier services arranged independently, cannot be accepted and may be refused or returned to sender.

If you need further information about return eligibility or conditions, please refer to our Returns page.

Return shipping costs are the responsibility of the customer and may vary depending on your location. The exact amount will be shown in the Returns Portal when you register your return.

Once your return has been delivered to our warehouse, it is inspected and processed within 10 business days. After approval, the refund is issued to your original payment method.

Depending on your bank or payment provider, it may take an additional 3 business days for the funds to appear in your account.
 You will receive an email confirmation once your refund has been processed.

Your order number is included in the confirmation email sent after your purchase.
If you cannot locate the email, please contact our Customer Care team for assistance.

Orders may be returned within 14 days of delivery. Returns must be shipped within this 14-day period. Returns received after this period are not eligible for refund.

If your case requires further review, please contact our Customer Care team.

Select your size and click "Notify me when available" to receive an email as soon as it is back in stock.

Yes, digital gift cards are available on our website.

Select your preferred amount and complete the purchase online. The gift card will be delivered electronically by email, along with instructions on how to redeem it.

We stand behind the quality of our products. In the unlikely event of a manufacturing defect, please contact our Customer Care team with your order details and photos of the issue. We will review your case and advise on the next steps.

If you receive a damaged or faulty item, please register your return request through our Returns Portal within 48 hours of delivery.

 When submitting your request, please include a brief description of the issue and upload clear photographs showing the damage or fault. Our Customer Care team will review your request within 24 hours and contact you with the next steps or a suitable resolution.

Our Customer Care team is available 7 days a week via email.

Email: info@onewear.se

We aim to respond to all enquiries within 48 hours.